Privacy Policy

Overview 

At BuyCalicut.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website, register as a customer, or join as a vendor.

Information We Collect We collect personal information necessary to provide our multi-vendor services, including:

• Personal Details: Name, email address, phone number, shipping address, and billing address when you place an order or register.

• Vendor Details: Business details, GST information, bank account details, and pickup addresses for registered vendors.

• Transaction Data: Order details, payment confirmation records, and order tracking history.

• Technical Data: IP address, browser type, device information, and site interaction data via cookies.

How We Use Your Information We use your data for the following purposes:

• Order Processing & Delivery: Sharing necessary contact and address details with vendors and local courier partners to fulfill your orders.

• Customer Support: Resolving order issues, processing 7-day returns, verifying unboxing videos, and communicating order status updates.

• Account Management: Managing vendor dashboards, store manager accounts, and customer accounts.

• Marketing & Updates: Sending order confirmations, promotional offers, and platform updates (you can opt out at any time).

Data Sharing in a Multi-Vendor Environment

• With Sellers/Vendors: Because BuyCalicut is a multi-vendor marketplace, your shipping address, name, and contact number are shared with the specific vendor fulfilling your order.

• With Third-Party Service Providers: We share limited data with secure payment gateways, SMS/WhatsApp update services, and local logistics partners.

• Legal Compliance: We do not sell or rent your personal data to third parties. Data is disclosed only if required by law or legal authorities.

Data Security We employ industry-standard security measures, SSL encryption, and secure servers to protect your personal and payment information from unauthorized access, loss, or misuse.

Cookies & Analytics BuyCalicut uses cookies to improve user experience, remember cart items, and analyze website traffic. You can disable cookies in your browser settings, though some website features may not function properly as a result.

Your Rights & Contact Information You have the right to access, correct, or request the deletion of your personal information. For privacy-related inquiries or data removal requests, please contact us:

 

• Email: {support@buycalicut.com}

• Address: Trendingnow,1st Floor,Shine Building,oottukulam,Palath, Kozhikode, Kerala-673611